Help centre
Answers about your account, subscription, invoices, teams and data. Can't find it? The site assistant and support reply in under a minute.
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Subscription and billing
How do I change plan?
Subscription page, "Change plan". Upgrading charges the prorated difference right away; downgrading credits the remainder to your next invoices. Your conversations and projects stay intact.
What changes if I switch to yearly billing?
Two months free: Plus at $99.90 a year instead of $119.88. Switch from the Subscription page; the rest of the current month is deducted.
How do I get a refund?
Within 30 days of your first payment, the Subscription page offers "Get a refund": the payment is returned in full, no reason needed, and the subscription stops. The guarantee applies once per person.
My payment was declined, what happens?
You receive an email with a link to update your card. Access continues for 10 days; after that, the account becomes read-only (history and export remain available) until payment.
Do prices include tax?
In euros, pounds, Swiss francs and dirhams, displayed prices include tax. In the United States and Canada, the displayed price excludes tax and any local tax is added at checkout. EU businesses with a VAT number are invoiced without VAT (reverse charge).
I paid through the App Store or Google Play: how do I manage my subscription?
A subscription bought in the app is managed from your phone: App Store or Google Play settings to change plan, cancel or request a refund. It stays valid on the website with the same account.
Where are my invoices?
Subscription page, Invoices section: every invoice and credit note downloads as a PDF. Add your company name or tax ID in the billing portal.
How do I cancel?
Subscription page, "Cancel": two clicks. Access continues until the end of the paid period, then the account becomes read-only. You can resume at any time.
Teams, businesses and schools
How do I create a team?
Choose Team on the Pricing page, from 2 to 500 members, then invite everyone by email. From 10 members on a yearly plan, pay by bank transfer on invoice: access opens on receipt.
How do I get a quote or purchase order?
Procurement page: the numbered quote and the pre-filled purchase order are ready in a minute, along with the data processing agreement and the security sheet.
How do I equip a school?
Campus licence from 20 seats, yearly, by card or transfer. Students on their own pay half price with their school address.
Using Ablyos.ai
What is Ablyos.ai?
Ablyos.ai is an app that brings the leading AI models (Anthropic's Claude, OpenAI's GPT, Google's Gemini, Mistral, xAI's Grok) under one account and one subscription. It is built in France by Ablyos, which also makes Ablyos.com.
How does Auto mode work?
For every message, Auto notes the kind of request (writing, code, reasoning, analysis, translation, creative work), its length and any attached documents. If it's ambiguous, a small, fast model settles it. Auto then picks the fastest model that does the job well and shows its reason under the answer.
How is it different from ChatGPT?
ChatGPT gives you OpenAI's models. Ablyos.ai gives you OpenAI's models plus Claude, Gemini, Mistral and Grok in the same conversation, with automatic model choice and ready-made assistants.
Is there a free plan?
No. Every account starts with a free 7-day trial with Plus quotas: a card is required, nothing is charged before the trial ends, and you cancel in two clicks. After that, Plus is $9.99 a month, Pro $19.99 and Max $39.99. Without a plan, your conversations stay readable and exportable, but you can't send new messages.
What happens when I hit my quota?
That counter pauses until midnight (Paris time). Auto mode carries on with the model families that still have messages. You never pay extra: you can simply move to a higher plan if you want.
Are my conversations used to train models?
We don't use them to train a model and we don't sell them. To produce an answer, your message is sent to the provider of the model used, through OpenRouter. Details are in the privacy policy.
Which documents can I attach?
PDF (with text; send scans as images), Word .docx, Excel .xlsx (every sheet, formula values included), PowerPoint .pptx (slides and notes), plain text, Markdown, CSV and images (PNG, JPEG, WebP, GIF). Ten files per message. Up to 10 MB and 200 pages on Plus, 25 MB and 500 pages on Pro, 50 MB and 1,000 pages on Max. Text is extracted on our servers and the file isn't kept; an attached image is kept so you can see it again.
How does the 7-day trial work?
It opens once your email is confirmed, with a card: nothing is charged for 7 days (14 if a partner referred you), with Plus quotas. An email warns you two days before the first charge; cancel before then if you don't want to continue. One trial per person, per card and per device. After that, the 30-day guarantee refunds your first payment if you change your mind.
What happens when the trial ends if I don't want to continue?
Cancel before the trial ends from the Subscription page (an email reminds you two days before): nothing is charged. Your account then becomes read-only: your history stays viewable and exportable from settings. If you forget, the 30-day guarantee refunds the first payment on request.
Which models can I use during the trial?
The same as with Plus: the fast models (Gemini 3.8 Flash, GPT-6 Luna, Mistral Small, Claude Haiku 5.5) and the advanced models (Claude Sonnet 5.5, GPT-6.1 Sol, Gemini 4 Argon, Mistral Large 4, Grok 4.7), in Auto mode or picked by hand, with document reading. Images, deep research, very long contexts and the expert models (Claude Opus 5.5, GPT-6 Astra) open with the first payment; expert models come with Pro.
Can I change plans?
Yes, at any time, from the Subscription page in the app (“Manage billing, invoices or cancel”). The billing portal shows the amount before you confirm.
Is there a student discount?
Yes: 4.95 € (Plus), 9.95 € (Pro), 19.95 € (Max) a month instead of €9.90, €19.90 and €39.90, for life, applied automatically at checkout when your account uses your school or university email address. Other currencies work the same way: half price.
Is Ablyos.ai included with Ablyos.com?
Yes, from the Ablyos.com Pro plan (Pro, Growth, Agency): Ablyos.ai Pro is included for the company's whole team. The same Ablyos account works on both sites.
Where is my data processed?
The site and your account are stored by the host named in the legal notice. To produce an answer, your message goes to the provider of the model used, through OpenRouter, sometimes outside the European Union. Mistral AI's models are published in France. Details are in the privacy policy.
Can I cancel any time?
Yes, there's no commitment. Cancel from the Subscription page in the app; you keep your plan until the end of the paid period.
Does Ablyos.ai work on phones?
Yes. The app installs from your browser on iPhone, Android and desktop (“Add to Home Screen”), with no app store needed.
Can the models search the Internet?
Yes. Auto mode runs a web search when the question is about current events, and you can turn it on or off for each message. The answer cites its sources, with links. Searches per day: 20 on Plus, 60 on Pro, 150 on Max.
How can I recommend Ablyos.ai?
In two ways, which are kept separate. Referral, for any user: when someone who signed up through your link pays their first month, you each get a free month. Affiliation, for creators and referrers: a commission on every customer you bring during their first year, with a tracking dashboard. Amounts and terms are on the Affiliates page.
Contact support
From the app: Help page, the agent replies in under a minute and a person takes over if needed. Without an account: [email protected].

